Privacy

Your Privacy

Public Sector Live Limited, and third-party suppliers to Public Sector Live Limited are committed to protecting your privacy online.

This Privacy Policy sets out the way we deal with personal information. We ask you to read it carefully and please also take a moment to read our website terms and conditions of use and disclaimer. We may be required to change it from time to time so we also ask you to check it from time to time to make sure you are aware of the latest version.

You may be assured, however, that any amendments to this policy will be in accordance with the General Data Protection Regulations (GDPR).

Public Sector Live Ltd. 7 Bell Yard, Bell Yard, London, England, WC2A 2JR will hold any information obtained via this website, or any other website controlled by Public Sector Live Limited. We will not provide it to any third parties without your permission unless it is in response to a lawful request for information such as a court order, witness summons, or complaint from governmental authorities.

What personal information do we obtain and how do we obtain it?

The personal data we collect will depend on the level of your interaction with us. It helps to think of you in one of the following categories, and hopefully you can recognise yourself as one of these:

Casual site visitor - Having a browse around because you are curious to know more about us

Enquirer - You have taken steps to find out more about us, and used the “Contact Us”, “Book a Demo” or “Get a Quote” forms to reach out to us, or you have completed one of our surveys or questionnaires.

Client - Your organisation has a contractual relationship with us (either as a TreasuryLive, Risk Study or Public Sector Link client)

The table below shows, for each category, the personal data that we hold and how we obtain this

Category	What data?	Where from?
Casual Site Visitor	IP Address, browser type, pages visited	Website logs
Enquirer	As above, plus Name, email address, employing entity and telephone number (optional)	You provide this to us when completing a form
Client	As above, plus additional data specified in the relevant contract (e.g. user ID, actions carried out on the system)	Your organisation, in carrying out their role as Data Controller has provided us with information

Why do you process this data and what is the legal basis?

Again, the reason we process this data depends on the nature of your relationship with us. GDPR requires us to only process data for which we have a lawful basis for doing so.

Category	Why do you have this data?	What is the legal basis?
Casual Site Visitor	To help us learn about site traffic so we can improve our website	Legitimate Interest
Enquirer	So that we can communicate with you regarding products and services you may be interested in	Contractual
Client	To enable us to fulfil our obligations to you in carrying out the service	Contractual

More information about the lawful basis can be found by clicking on the links above, which will take you the Information Commissioners website for a formal definition. In summary, a Legitimate Interest applies when we use the data in a way that you would reasonably expect and has a minimal impact on your privacy where it is not possible to achieve the same result in a less-intrusive way.

The contractual basis applies not just when there is an actual contract in place, but also where you have approached us before entering into a contract, even if that contract doesn’t take place.

Are you sharing my personal information?

We sometimes need to use Data Processors to carry out some of our processes that involve your personal data. For example, we use website analytic tools to help us understand website traffic, we use third party software to manage our email activities and to host our website. We have robust agreements in place with our Data Processors and ensure they are carefully selected and compliant with the requirements of GDPR.

We do not sell, trade or rent your information to other parties unless we have first obtained your consent. If you do give us permission, we will only share information with organisations we have carefully selected and believe to be reputable.

In the event that any processing or sub-processing takes place outside of the EU, we have a named representative for that processor within the EU to ensure GDPR standards are met.

The only other occasions where we may share your data without your consent is if it is in response to a lawful request for information such as a court order, witness summons, or complaint from governmental authorities.

How long will my personal data be kept?

We retain your personal data for different periods, depending on your category

Category	Retention Period
Casual Site Visitor	26 months
Enquirer	Until the earliest of either: a) You request us to remove your record as you are no longer interested; or b) Your information is no longer valid
Client	On expiry of the contract, we will no longer process your personal data for the purposes of the contract. You will then be categorised as an Enquirer and the relevant personal data will be retained on the basis set out above

We will not retain personal data any longer than it is required

What are my rights?

Under GDPR you have legal rights regarding your personal data which are:

Right to be informed of the data we collect, what we do with it and how we look after it (contained in this document and any associated contracts)
Right of access to your personal data that we hold.
Right of rectification. If any data we hold about you is incorrect, you can request that this is corrected
Right of erasure. You have the right for your data to be erased, and we have one month to comply with this.
Right to have processing restricted in certain circumstances
Right to obtain an electronic copy of the data we hold
Right to object to processing
Right to remove consent for processing, by opting out at any time

If you are a Client of ours, as described above, you will have to make this request via your Data Controller, as we are contracted with them to process the data they have given to us. Each client organisation has provided us with a named individual who we can accept these instructions from, and we have a process in place to respond accordingly. Exercising some of these rights as an individual may prevent us from meeting our contractual obligations, so we need to manage this effectively.

You also have the right to make a complaint to the Information Commissioner if contacting us has failed to provide you with what you need.

What use do we make of personal information?

Your personal information will be used only for the purposes of communicating with you in relation to our products and services, for assessment and analysis to enable us to review, develop and improve the services we offer, or for any other purposes to which you have given your consent.

How do we protect your personal information?

Public Sector Live Limited has a strong commitment to data security. We use all reasonable endeavours to protect personal information from loss, misuse or alteration. We have put in place physical, electronic, and managerial procedures to safeguard and secure the information you provide to us online.

Public Sector Live Limited takes appropriate steps to communicate its privacy policy and guidelines to all employees. Only authorised personnel will have access to your personal information. While we strive to protect your personal information, we cannot guarantee the security of the information you transmit to us. In this regard, we urge you to take every precaution to protect your personal data while you are on the Internet.

How can you amend your personal information, or ask us to remove it or cease using it for direct marketing purposes?

If you would like to review or update your personal information or if you have any questions, you may contact us by emailing us at support@pslive.co.uk or writing to:

Public Sector Live Data Controller, 7 Bell Yard, Bell Yard, London, England, WC2A 2JR